So, we all have a few questions about Dash Stache. Let’s Begin.

What is DashStache.com?
Dash Stache Online is a continuation of a B&M (Brick and Mortar) Vape Shop. Our Regular In-Store Hours are: Mon-Sun 9am-8pm (PST).

Founded in 2013, Dash Stache is the absolute premier vape store offering an industry-leading selection of electronic cigarettes, e-liquids, and accessories. Our friendly and knowledgeable customer service team is always ready to provide the best customer service experience to ensure you find what you’re looking for. We guarantee our vaping gear shop products to be 100% genuine and the best possible price. We are so confident in our selection and customer service that we offer our customers a 30-day refund policy.* We are proud of our offer for three simple reasons: quality, selection, and price. In our e-cigarette gear shop, you can find all your favorite electronic cigarette brands and accessories in one location.

What are your Online Support Hours?
Our online support hours are: Monday-Friday 11am to 6pm (PST). If you have any questions, please call us at (909) 646-0430 during the hours listed above and ask for Online Support. Alternatively, feel free to send us an email at admin@dashstache.com or use the Contact Us button to leave us a message on our site.

Do you match pricing in-store at B&M Locations?
We do not match prices in-store. All pricing, deals, and discount codes offered on our site are only eligible for use on DashStache.com.

Do you use discount codes?
We will no longer be issuing discount codes except on extremely rare occasions. Most of our deals on our website are the best around, and we are committed to maintaining that trend moving forward. We also offer amazing deals on juice. You can find more information about it by visiting our site.

What shipping service do you use?
Our shipping services are provided by the United States Postal Service, and all relevant shipping methods are subject to their respective transit times as listed below:

  • USPS First Class (3-5 Business Days Under 1 lb)
  • USPS Priority (2-3 Business Days)
  • USPS Priority Express (1-2 Business Days)

Orders eligible for Free Shipping are also shipped via USPS.

How soon can I expect my order?
Our orders are shipped Monday-Friday.
All orders of regularly stocked items will usually be processed 2-3 Business Days after the initial transaction unless otherwise stated. All credit card transactions are processed the day the order is made. Orders will arrive at your doorstep or mailbox with an expected shipping time of up to 2-7 days after the initial shipping date. Orders within California can be expected within 2-3 days from the initial order.

Can I add a discount code to my order after it’s been made?
Promotional sales/discount codes cannot be retroactively applied for any reason whatsoever. They also cannot be combined with previous offers or multiple orders during a promotional period. This means you cannot cancel an existing order to reorder with a new promotion, nor can you order a gift certificate during a promotion to use during a second promotion and thereby combine the discount rate. There are no exceptions; please do not violate these policies, or we may refuse future service.

How do Pre-Orders work?
We filter Pre-Orders a bit differently than we handle regular orders. Typically, we will hold onto the payment and send out the Pre-Ordered product as soon as it comes into our stock. If you order other regularly stocked products with your Pre-Order, by default, we wait until the Pre-Order product comes in before sending out the entire order. If you would like your order immediately, please place all Pre-Order items on a separate order entirely.

ALL PRE-ORDERS ARE FINAL. NO REFUNDS WILL BE OFFERED ON PRE-ORDER PRODUCTS, REGARDLESS OF RELEASE/ORDER DATE.

What happens if my order doesn’t come within the expected time?
We do our best to ensure that all of our customers are taken care of. In the rare case that your order hasn’t been shipped, and we haven’t already contacted you within 3 Business Days due to an issue on our end, please contact us by calling (909) 646-0430 during our support hours or sending an email to admin@dashstache.com. We will do our best to handle your order in a timely manner.

Where’s my tracking number for my order?
All orders will receive a tracking number via email as soon as the order has been shipped. Please check all Spam/Junk Folders (or the Promotions Folder in Gmail) for the notification, as some email services filter our emails.

Why was my order canceled?
Your order could have been canceled for many different reasons:

  • Declined Transaction: Our transactions are typically filtered through at midnight on the day of the initial order. If there is an issue with your card at that time, our system will notify you of the issue. Be sure to check with your bank for further details.
  • Item Unavailable: The item(s) you ordered was out of stock at the time and/or for the foreseeable future. Normally, we would contact you directly if this were the case and work to find a resolution.
  • AVS Mismatch: An AVS mismatch occurs when the billing address provided during checkout does not match the billing address your bank or card issuer has on file. This Address Verification Service is used to protect against credit card fraud. To fix this, ensure the billing address you provide matches the one on file with your bank.

How do I add something to my order after I’ve already submitted it?
Your order, unfortunately, cannot be modified after it’s been submitted. However, there are two workarounds:

  1. You can start a separate order altogether and cancel the original order. The original payment will show as pending on your account for up to 5 Business Days (depending on your bank).
  2. Alternatively, contact us at admin@dashstache.com to request a free shipping code for the second order. With this option, DO NOT REQUEST TO CANCEL THE FIRST ORDER. We will combine both orders and ship them together.

What happens if there are missing/wrong/broken items, and how can I contact you about an exchange or a refund?
If there is an issue with your order, please contact us directly at admin@dashstache.com or call us during our Online Support Hours at (909) 646-0430. We will do our best to help you resolve any issues. Please read our Returns Policy for more information.